Refund, Cancellation & Payment Policy

1. General Payment Policy

Motenza Capital accepts payments only for legitimate products or services provided directly by Motenza Capital.

Before payment, customers will be informed of the applicable service, price, billing structure, and any material terms associated with the transaction.

Payments may be processed through third-party payment service providers. All transactions are subject to applicable payment processor, card network, banking, security, fraud-prevention, and compliance requirements.

Motenza Capital does not use its merchant accounts for third-party payment processing, cash conversion, loan disbursements, pass-through transactions, money transmission, or the movement of funds on behalf of unrelated parties.

2. One-Time Services

Before Service Begins:
If a customer cancels before Motenza Capital has begun performing the applicable service, the customer may request a full refund.

After Service Has Begun:
If work has already started, Motenza Capital will review the cancellation request based on the work performed, resources committed, third-party costs incurred, and the specific circumstances of the transaction. A full or partial refund may be issued when appropriate.

Completed Services:
Payments for services that have already been substantially or fully performed are generally non-refundable, except where required by applicable law, required by the applicable payment provider, or otherwise approved by Motenza Capital.

3. Subscription or Recurring Services

If Motenza Capital offers subscription-based, membership, consulting, monitoring, support, or other recurring services, customers may cancel future recurring billing in accordance with the terms presented at enrollment.

A cancellation will prevent future charges after the applicable cancellation takes effect.

Unless otherwise stated in the specific service agreement, cancellation of a subscription does not automatically generate a refund for services already provided during the current billing period.

Customers will always be provided with a reasonable method to request cancellation of recurring services.

4. Refund Requests

Customers should submit refund requests as soon as reasonably possible after identifying an issue with a transaction.

Refunds may be considered in circumstances including:

• Duplicate payments;
• Incorrect transaction amounts;
• Processing or administrative errors;
• Unauthorized transactions confirmed after review;
• Cancellation before an eligible service begins;
• Services that Motenza Capital determines it is unable to provide;
• Material billing errors; or
• Other circumstances where Motenza Capital determines that a refund is reasonable and appropriate.

Refund eligibility may depend on the nature of the service, the amount of work already completed, applicable contractual terms, and applicable law.

5. How to Request a Cancellation or Refund

Customers may request assistance by contacting Motenza Capital directly.

Please include:

• Customer or business name;
• Email address associated with the transaction;
• Transaction date;
• Transaction amount;
• Invoice or transaction reference, if available; and
• A brief explanation of the request.

Email: support@motenzacapital.com
Phone: (888) 898-1177

Motenza Capital will review the request and may request additional information when reasonably necessary to verify the transaction.

6. Approved Refunds

Approved refunds will normally be returned to the original payment method whenever possible.

Once a refund has been submitted by Motenza Capital, the time required for the funds to appear in the customer’s account may vary depending on the payment processor, card network, financial institution, or payment method.

Motenza Capital does not control processing delays caused by third-party banks, payment processors, or card issuers.

7. Duplicate, Incorrect, or Unauthorized Payments

Customers who believe that a transaction is duplicated, incorrect, unauthorized, or otherwise made in error should contact Motenza Capital promptly.

We will investigate legitimate billing concerns and cooperate with our payment processors and financial institutions when appropriate.

Customers are encouraged to contact Motenza Capital directly regarding a payment concern so that we have an opportunity to investigate and resolve the matter efficiently.

8. Business Financing and Funding Transactions

Motenza Capital may provide, arrange, facilitate, introduce, or assist with business-purpose financial and commercial services.

Payments processed through Motenza Capital’s merchant accounts are separate from any financing proceeds or funding transactions.

Motenza Capital does not use standard merchant payment processing to:

• Disburse loans or financing proceeds;
• Process loan proceeds through credit or debit cards;
• Convert merchant processing capacity into cash;
• Transfer funding between unrelated parties;
• Process payments on behalf of undisclosed businesses;
• Hold customer funds for third parties; or
• Operate as an unauthorized money transmission service.

Any financing or funding transaction is handled separately through the appropriate financial institution, funding provider, banking channel, or authorized payment method.

9. Future Services

Motenza Capital may introduce additional business services, including consulting, advisory services, business development services, memberships, subscriptions, technology services, partner programs, or other commercial offerings.

Specific services may have additional payment, cancellation, or refund terms presented to the customer before purchase.

If service-specific terms differ from this general policy, the terms clearly presented and accepted in connection with that specific transaction will apply, subject to applicable law.

10. Payment Processor Compliance

Motenza Capital may utilize different payment processing providers based on operational requirements.

Our payment activities are intended to comply with applicable laws, payment network rules, fraud-prevention standards, security requirements, and the terms and policies of the payment processor being used.

Motenza Capital reserves the right to decline, cancel, delay, investigate, or refund a transaction when reasonably necessary for fraud prevention, regulatory compliance, risk management, customer protection, or compliance with payment provider requirements.

11. Policy Updates

Motenza Capital may update this policy as our services, payment methods, business operations, or payment provider requirements evolve.

The most current version will always be published on this website.

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